Shipping & Returns FAQs
FREE SHIPPING IN AUSTRALIA FOR ORDERS OVER $100*
ORDERS < $100 ENJOY A FLAT SHIPPING FEE OF $10
- Australian Standard Shipping - flat fee $10
- Sydney, Melbourne, Brisbane estimated delivery within 3-5 business days
- Perth, Adelaide, Tasmania estimated delivery within 5-10 business days
Australian Express Shipping - flat fee $30
- Sydney, Melbourne, Brisbane estimated delivery within 1-2 business days
- Perth, Adelaide, Tasmania estimated delivery within 1-3 business days
* Free standard shipping for orders over $100 applies to Australia Only. Excludes international shipping.
- International Standard Shipping (3-12 days) $60 (excludes AELFIE rugs)
- For all rug orders, please send us a message for a shipping quote before placing an order
All prices displayed on the site are in Australian dollars and include 10% GST unless otherwise stated, but exclude shipping charges and customs duty and other taxes, if applicable. All prices are subject to change without notice. All transactions are processed in AUD.
How will my order be shipped?
All orders are shipped from Sydney, Australia. We utilise a network of couriers and postal services, to ensure you receive your order safely and in a timely manner. Purchases made on Saturday, Sunday and public holidays will be processed on the next business day. Please allow 24hrs for your order to be processed.
All packages shipped via our couriers require a signature upon delivery. If the delivery driver was unable to obtain a signature from someone at the delivery location then it will be kept on board with the driver for redelivery or alternatively, dropped off to a collection point.
Has my order been shipped out yet?
When your order leaves our warehouse you will receive confirmation via e-mail, this will include a tracking number which you can use to track your order.
Do you deliver to a PO Box address?
At this time we can only deliver to a residential or work address.
Do I have to pay customs and import charges?
All international customers (outside of Australia) are responsible for any customs or import duties charged once the parcel reaches it's destination country. For more information and to obtain approximate costs, we suggest to contact your local customs office.
Which payment methods do you accept?
We use Stripe as our payment gateway provider, which is secure and reliable. You can pay securely on our shop with either Paypal, VISA, MasterCard or Apple Pay.
How do I return my order?
We hope you love our products on curio, but if it's not for you, that's ok! We accept returns within 5 days of you receiving your order. We will issue a full refund for the item (excluding original shipping) as long as the item is in its original condition and original packaging with the invoice.
Email us at email@example.com and we will provide you with instructions. Curio is not responsible for the return shipping cost for change of mind orders. We regret that we are unable to offer refunds on any sale items unless proven faulty.
Will a certain product come back in stock?
Please contact us with the item you are interested in and we are more than happy to advise availability.
Why does my product look different?
We try to accurately display all product images to represent the final finish, however all the products showcased on Curio have been handmade by talented people. This means that no two items are exactly alike. We think their uniqueness is what makes them so special. If you do feel that there is a large discrepancy between the representation and the finished product please contact us to arrange a replacement or return.
What do I do if my item has arrived damaged?
We inspect and pack each order very carefully to ensure that you receive them in perfect condition. If you do receive a damaged item please contact us and submit supporting photos to firstname.lastname@example.org within 5 days of receiving your order to arrange a replacement or refund.