Shipping & Returns FAQs
FREE SHIPPING IN AUSTRALIA FOR ORDERS OVER $150*
ORDERS < $150 ENJOY A FLAT SHIPPING FEE OF $10
- Australian Standard Shipping - flat fee $10
- Sydney, Melbourne, Brisbane estimated delivery within 3-5 business days
- Perth, Adelaide, Tasmania estimated delivery within 5-10 business days
- Suburbs and regional areas will add a day or two
- Australian Express Shipping
- Sydney, Melbourne, Brisbane estimated delivery within 1-2 business days
- Perth, Adelaide, Tasmania estimated delivery within 1-3 business days
3 to 5kg satchel – $26
5 to 10kg – $60
10 to 20kg – $100
* Free standard shipping for orders over $150 applies to Australia Only. Excludes international shipping. Except bulky items (including cushions and rugs).
This service requires a signature upon delivery. Please nominate a delivery address where somebody is available to sign for the parcel. If nobody is available, a collection card will be left for you to visit your local Post Office or collection point. All consignments are sent with a tracking number, which will be emailed to you when your order has been dispatched.
- We ship to most international destinations. Countries outside of Australia will receive orders in approximately 3–10 working days with Registered Post International for orders up to 2kg.
- For all rug orders, please send us a message for a shipping quote before placing an order
0kg to 3kg – $65 Express Post International
3kg to 5kg – $80 Express Post International
5kg to 8kg – $100 Express Post International
For items over 2kg we use Express Post International. It offers reliable delivery within 3–7 business days across metropolitan areas of major cities. Provides priority handling, and basic tracking for most destinations.*
*You may be liable for the destination country’s taxes yet will be exempted from the Australian GST (10% Tax) if your order is being delivered to a non-Australian address.
All prices displayed on the site are in Australian dollars and include 10% GST unless otherwise stated, but exclude shipping charges and customs duty and other taxes, if applicable. All prices are subject to change without notice. All transactions are processed in AUD.
How will my order be shipped?
All orders are shipped from Sydney, Australia. We utilise a network of couriers and postal services, to ensure you receive your order safely and in a timely manner. Purchases made on Saturday, Sunday and public holidays will be processed on the next business day. Please allow 24hrs for your order to be processed.
All packages shipped via our couriers require a signature upon delivery. If the delivery driver was unable to obtain a signature from someone at the delivery location then it will be kept on board with the driver for redelivery or alternatively, dropped off to a collection point.
Has my order been shipped out yet?
When your order leaves our warehouse you will receive confirmation via e-mail, this will include a tracking number which you can use to track your order.
Do you deliver to a PO Box address?
At this time we can only deliver to a residential or work address.
Do I have to pay customs and import charges?
All international customers (outside of Australia) are responsible for any customs or import duties charged once the parcel reaches it's destination country. For more information and to obtain approximate costs, we suggest to contact your local customs office.
Which payment methods do you accept?
We use Stripe as our payment gateway provider, which is secure and reliable. You can pay securely on our shop with either Paypal, VISA, MasterCard or Apple Pay.
How do I return my order?
We hope you love our products on curio, but if it's not for you, that's ok! We accept returns within 5 days of you receiving your order. We will issue a full refund for the item (excluding original shipping) as long as the item is in its original condition and original packaging with the invoice.
Email us at email@example.com and we will provide you with instructions. Curio is not responsible for the return shipping cost for change of mind orders. We regret that we are unable to offer refunds on any sale items unless proven faulty.
Will a certain product come back in stock?
Please contact us with the item you are interested in and we are more than happy to advise availability.
Why does my product look different?
We try to accurately display all product images to represent the final finish, however all the products showcased on Curio have been handmade by talented people. This means that no two items are exactly alike. We think their uniqueness is what makes them so special. If you do feel that there is a large discrepancy between the representation and the finished product please contact us to arrange a replacement or return.
What do I do if my item has arrived damaged?
We inspect and pack each order very carefully to ensure that you receive them in perfect condition. If you do receive a damaged item please contact us and submit supporting photos to firstname.lastname@example.org within 5 days of receiving your order to arrange a replacement or refund.